Refunds:
• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• If approved, a refund will be processed to your original payment method within 5-7 business days.

Exchanges:
- If you need to exchange an item, please contact us at( info@crystalroyal.com) arrange the exchange process.
Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 7 days of receiving the order, and we will arrange for a replacement or refund.

Shipping Costs for Returns:
- Customers are responsible for the return shipping costs, except in cases where the item is damaged or defective.

Shipping and Return Policy
Order Processing Time
- All orders are processed within 1-3 business days. Orders are not processed on weekends or holidays.
- You will receive a notification once your order has shipped.
Shipping Rates & Delivery Estimates:
• Standard Shipping: $5.99, delivery within 5-7 business days.
• Expedited Shipping: $12.99, delivery within 2-3 business days.
• Free Shipping: Orders over $75 qualify for free standard shipping.

International Shipping:
- We offer international shipping to select countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
Order Tracking:
- You will receive a tracking number once your order has shipped. Use this number to track your package on our website or the carrier's site.

Return Policy
- We accept returns within 14 days of the purchase date. To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
- To initiate a return, please contact our customer service team at( info@crystalroyal.com) with your order number and reason for return.
Non-Returnable Items:
• Custom or personalized items
• Gift cards